A special order refers to a part that is not commonly stocked and needs to be specifically sourced from our suppliers upon request.

These items may also be referred to as backorder items.

If you’re looking for a specific part, we’ll assist you in sourcing it.

How It Works

1 Submit a request with as much detail as possible (including photos if available)

2 Review and accept the quotation provided

3 Pay a 25% deposit of the total order value

4 We will place the order with our suppliers on your behalf.

5 Once the item arrives, we will inspect it and send you photos for confirmation.

6 You will be notified when your order is ready for collection

📌 The remaining balance must be paid upon collection or before shipping to you.

📌 Delivery can be arranged at an additional cost.

Delivery Time
Special order items typically take 2–3 working days to arrive.

However, delays may occur if:

Items are sourced from different suppliers or

Additional inspection is required

Once Your Order Arrives

After inspection, you will be notified.

You may:

Collect and pay the outstanding balance in person, or

Settle via EFT and arrange your own courier

Storage & Responsibility

We take responsibility for your item for up to 14 days after arrival

After 14 days, we are not liable for any loss, theft, fire, or damage

If items remain uncollected:

After 60 days, we reserve the right to resell the item to recover costs

Storage fees may apply

Returns on Special Orders

Returns must be made within 7 working days

A 25% handling/restocking fee will apply (even if the correct item was supplied)

No returns will be accepted after 7 days from notification of arrival

📌 If items are not collected and inspected within 7 days, the 25% fee will still apply, even if incorrectly supplied.

Important Conditions

Electrical items are non-returnable

Parts must be test-fitted before painting, sanding, or modification

Items that have been altered or used will not be accepted

Final Note
All returns are subject to management approval.

Certain items may be strictly non-refundable.