Orders are processed and dispatched within 48 working hours (Monday to Friday, 9am – 4pm).
Delivery typically takes 2–5 working days, depending on your location.
Remote or outlying areas may require an additional 1–2 working days.

Courier Partners

We use trusted courier services, including:

The Courier Guy
Internet Express
Fastway

The courier is selected based on your location to ensure the fastest delivery possible.

Order Tracking
Once your order has been shipped, tracking details will be provided (where available).
Track your order here:
https://luqonautoparts.com/track-my-order/⁠�

Shipping Costs

Shipping fees are guidelines only and may vary depending on item size, weight, and delivery location.

Flat rate (small items): R149

Additional items: R50 each

Oversized Items:

Small: From R139+

Medium: From R189+

Large: From R350+

Extra Large: From R645+

Bumpers / Bonnets: From R1095+

📌 Final shipping costs will be confirmed before dispatch.

📌 Orders will only be shipped once full payment (including shipping) is received.

Additional Charges

Extra charges may apply for deliveries to:

Mines

Farms / Plots

Hospitals

Chain stores

Tender locations

Remote areas

Any additional fees must be settled before shipment.

Back Orders

If part of your order is out of stock:

Available items will be shipped first
Remaining items will be sent once available

No additional shipping fees will be charged for the second delivery

Product Information

Products are non-OEM unless stated otherwise

Items do not include accessories such as clips, fittings, wiring, globes, etc.

Lights do not include globes (if included for free, they are used at your own risk)

Images are for illustration purposes only

📌 Some items are stored at supplier warehouses and may require an additional 24–48 hours processing time.

Disclaimer

All product information is provided as a guide.
Customers must ensure compatibility with their vehicle before purchase.

Luqon Nexus Group Pty Ltd (luqonautoparts.com) will not be held responsible for:

Incorrect purchases

Misinterpretation of product details

Differences between listed and supplied items

Collections

Not all items are kept at the collection point

Standard lead time: 24–48 hours

You will be notified via Email or WhatsApp once your order is ready

Using Your Own Courier

You may arrange your own courier:

Provide waybill details in advance

Notify us at least 24 hours prior

⚠️ We are not responsible for:

Loss or damage during transit

Courier delays or additional charges

Uncollected Orders

A 20% restocking fee applies to cancelled or returned orders

Items must be collected within 7 days of notification

After:
7 days: Refunds subject to management approval

14 days: We are no longer responsible for the item

60 days: Items may be resold to recover costs

Storage fees may apply.

Special Orders / Back Orders

Returns accepted within 7 working days
A 25% handling fee applies (even if correctly supplied)

No returns accepted after 7 days of arrival notice

⚠️ Items not inspected within 7 days will still incur handling fees.

Returns & Refunds

Return Conditions

To qualify for a return:

Item must be unused and in original condition

Must be returned within 7 days of purchase

Return Process
1 Email: sales@luqonautoparts.com

2 Send item to:
Luqon Nexus Group Pty Ltd
Returns Department
294 Chelverton Avenue
Mondeor, Johannesburg, 2091

3 Include:
Original receipt
Signed report from installer explaining the issue

📌 Items not installed by an RMI-approved or specialist may not qualify for returns.

Non-Returnable Items
Used, damaged, or altered products
Items without original packaging

Body Panels
Checked before dispatch
No returns for correctly supplied items
Must be test-fitted before painting or modification

Electrical Items
No warranty or guarantee
No refunds or returns

📌 Luqon Nexus Group Pty Ltd (luqonautoparts.com) is not responsible for installation or handling of electrical parts.

Refunds
Shipping fees are non-refundable
Refunds are subject to inspection and approval

Exchanges
Items in new condition may be exchanged:
No restocking fee
Customer pays return shipping

Special Orders
25% return fee applies to specially ordered items

Payment Methods

We accept secure payments via:

Bob Pay
Credit/Debit Cards
Instant EFT
PayShap

Payfast
Credit/Debit Cards
Apple Pay
American Express
Instant EFT
Samsung Pay
SnapScan
Zapper
QR Payments

All online payments are processed securely via Payfast (PCI-DSS Level 1 compliant).
We do not store any card details.
More info: https://www.payfast.co.za/⁠�

Alternative Payments
EFT
Cash Deposit
📧 Request banking details via: sales@luqonautoparts.com

About Us

Luqon Nexus Group Pty Ltd (luqonautoparts.com) is your trusted destination for automotive parts and accessories. We supply a wide range of brand-new, high-quality non-OEM parts, as well as reliable OEM used components, all at competitive and affordable prices.
Our focus is on delivering products that meet performance expectations without compromising on quality, giving you dependable solutions for your vehicle.
With a commitment to efficiency, value, and customer satisfaction, we make it easy to find the right parts and have them delivered to your doorstep nationwide.

We offer:

Reliable products yet affordable
Nationwide delivery
Efficient service
Expert support

📌 Please confirm stock availability via WhatsApp or email before visiting, as some items are stored offsite.

Store Information
📍 Address:
294 Chelverton Avenue
Mondeor, Johannesburg, 2091
📞 Call Centre: ____
📱 WhatsApp: 068 956 7099
📧 Email: sales@luqonautoparts.com

Legal & Copyright
All images belong to Luqon Nexus Group Pty Ltd or respective suppliers
Prices include VAT from the supplier and may change without notice
Errors & Omissions Excepted (E&OE)

© 2018 – 2026 Luqon Nexus Group Pty Ltd. All rights reserved.